FAQ
Find your answers here
Do you have any discounts or promotions?
We regularly run promotions and seasonal sales. Subscribe to our newsletter to be the first to know about our special offers and discounts. Additionally, we always have a dedicated section on our website with products on sale, so be sure to check it out for the best deals!
What type of bulbs do your lamps use?
Most of our lamps use energy-efficient LED bulbs that offer long-lasting performance and cost-effectiveness.
How do I take care of your lamps?
To clean the lamps, use a soft, dry cloth. Avoid using harsh cleaning agents to prevent damage to the surface.
Are your lamps suitable for children’s rooms?
Yes, we have a wide selection of children’s nightlights that are safe for use in kids' rooms and provide soft, gentle lighting.
What are your shipping terms and delivery times?
We offer free worldwide shipping for all orders . Delivery times depend on your location and typically range from 10 to 18 business days for delivery to the UK , and 15-30 business days for international orders (depending on location)
What is your return policy?
If you receive a defective product, please contact us within 15 days from the date it was delivered to you. We will arrange a return and provide a replacement or a full refund. All returns due to defects are fully covered by us, so you can shop with confidence!
Can I cancel my transaction?
Yes, you can cancel the transaction by contacting customer support via email at lighthousespaceonline@gmail.com.
Are there any cancellation fees?
The order amount will be refunded minus cancellation fees and return shipping costs, which depend on your location.
When is the cancellation confirmed?
Cancellation is valid only after receiving confirmation via email or fax from the company.
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